Passengers in our festively decorated Premium Class carriages receive a freshly baked cookie and hot chocolate in a Polar Express™ disposable cup.
Premium Carriage ticket holders will also receive a unique for this year Souvenir Polar Express™ Ceramic Mug and one Bag per order to take home, these are not available to buy in the shop.
All passengers receive a Silver Sleigh Bell from Santa – the first gift of Christmas.
When booking in an even numbers of 2 or 4, you are guaranteed your own table(s), we won’t seat someone from another booking on your table(s).
Larger seats with more legroom than our Standard Class carriages.
Our standard class carriages have seating arranged in 4s around a table. If you do not book your tickets in multiples of 4, due to high demand for seats it is possible you will not be seated together with your family around a table. We aim to sit you as close together as we possibly can however we recommend purchasing tickets in even quantities to avoid any disappointment. Parties of over 4 will be seated as near to each other as possible, priority given to earliest booking.
Standard and Premium seats are in separate carriages on the train, if both ticket types are booked on one order, they will be located in different carriages. Standard and Premium tickets CANNOT be seated together.
Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.